Dispute tracker, clickable

Tap through it like a cardholder would. All names and amounts are sample data. This is the solution from my Complaint Radar project, built so it can be put in front of real users.

Usability test plan · 5 cardholders

1. Find status. "You disputed a ShopKart charge last week. When will you hear back?" Success: names 14 Nov within 30 seconds, without help.
2. Understand money. "Will you pay interest on the disputed ₹3,499?" Success: answers no, from the temporary-credit step.
3. Raise a dispute. "Your 8 Nov ShopKart order never arrived. Report it." Success: completes in under 60 seconds.
4. Spot a delay. With the late state on: "Is anything wrong with your dispute?" Success: notices the amber date unprompted.
5. Get money back. "Is there any money the bank owes you?" Success: finds and sends the credit balance.

For each task I'll record time, success, and the words people use. The design changes if two or more of five people fail the same task.

Status of testing: not yet run. Results will be added here.